FAQS

EXPÉDITION + LIVRAISON

 D'OÙ VOUS EXPÉDIEZ? 

Nous sommes basé à Montréal, Canada! Toutes les commandes sont expédiées par nous de Montréal. Toutes les commandes internationales peuvent être soumises à des taxes d'importation,  TVA et des frais de traitements, desquels nous ne sommes pas responsable.

 QUAND EST-CE QUE MA COMMANDE SERA EXPÉDIÉE?
Toutes les commandes en stock sont expédiées rapidement en 2-3 jours ouvrables. Les commandes avec la livraison express sont priorisés et expédiées en 1 jour ouvrable. Si ta commande n'a pas encore été livrée durant cette plage de temps, cela doit être due à: 
  • Un article en pré-commande
  • Un item qui n'est pas en stock et qui a une date d'expédition
  • Un item personnalisé
  • De l'information manquante - Vérifie tes courriels!

Si ta commande inclue un des items mentionnés plus haut, ta commande COMPLÈTE sera expédié en entier dès que TOUS les items seront disponibles. Si tu as besoin d'un item en particulier dans ta commande rapidement, nous te suggérons de placé des commandes séparées. Si tu as d'autres questions, envoie nous un courriel à Sopradissashop@hotmail.com

 QUAND EST-CE QUE MA COMMANDE VA ARRIVER?

*Due to current global situations, please expect that packages may arrive after the estimated delivery time frame listed below during this time. As postal services are dealing with increased volumes and implementing safety distancing measures, please check your local postal outlet or their website for more details. Note that we are not responsible for undeliverable packages.

The time it takes for your order to arrive will depend on your location and shipping method. Shipping times are only estimates and exclude holidays, weekends and unforeseen postal delays. Once an order is shipped, we are unable to expedite it.

Canada: 3-8 business days 
United States: 4-6 business days 
International: 15-45 business days 
Express Shipping: 2 business days

For more accurate information on when your package will arrive, refer to your tracking number. Please allow a few days for it to register.

DO I HAVE TO PAY DUTIES?
You'll never have to pay duties on standard shipping to Canada or the US! Orders shipping to international locations and express shipments to the US may be subject to import duties, handling fees and VAT, which we cannot control.
HOW TO TRACK MY ORDER
 Once your order has shipped, you'll receive a shipping confirmation email containing a link to track your package. Please allow a few days for your tracking to start working.
I'M LOCAL! CAN I PICK MY ORDER?
Yes! If you're in Montreal, you have the option to pick up your order at our office. Just send us an email before your transaction. DON'T PAY THE SHIPPING, BECAUSE WE CAN'T REFUND YOU. 

HOW LONG DOES IT TAKE FOR PERSONALIZED ITEMS TO SHIP?

All personalized jewelry and accessories are made to order at the time of purchase. Because of this customization, personalized pieces ship in approximately 4 weeks.

Please note that if you choose to ship your order with expedited shipping, your item will be express shipped in approximately 4 weeks.

THE TRACKING SAYS MY ORDER ARRIVED, BUT I HAVEN'T RECEIVED ANYTHING
If your tracking number says that your package has arrived but you haven't received anything, we suggest doing the following: 
  • Verify the shipping address on your order that it's correct
  • Look for an attempted delivery notice slip
  • Double check your area in case it's stored in a hidden area
  • Check to see if your neighbours or someone in your residence accepted it
  • Allow an extra 1-2 days - in rare instances, orders have been marked as delivered before actually arriving

Sopradissa Shop is not responsible for lost or stolen packages, but we'll try our best to help you recover and track down your package. If your package is still no where to be found, please contact us at sopradissashop@hotmail.com

 

CUSTOMER CARE

 

WHAT CURRENCY ARE YOUR PRICES IN?
 Orders are processed in CAD. 
HOW CAN I RETURN AN ITEM?
 We want you to be happy with your jewels! If theres any issue with your item, please sen us a refund request by email at sopradissashop@hotmail.com

We do not provide return labels.

Returned items must be:

  • Unworn and in new condition
  • In their original packaging
  • Accompanied by the packing list with noted return authorization number
MY PRODUCT IS DAMAGE, WHAT CAN I DO?
 Oh no! We're so sorry - we know how much of a bummer this is. Although we inspect each item before and package them with care, damages or defects can happen during shipment.

If you find yourself in this situation, please contact us immediately at sopradissashop@hotmail.com with your order number and photos of the damage. We'll have a look and let you know how we can fix it for you!

Please note we are unable to accept reclamations beyond 60 days pass the date you received your order and damages incurred from wear and tear or mishandling of the item.

DO YOU OFFER GIFT PACKAGING?
Not yet, but we will for sure! Stay tuned. 
THE PRODUCT I WANT IS OUT OF STOCK. WILL IT BE BACK?

Yikes, looks like you missed out! We try our best to keep our best selling pieces in stock, but sometimes, they just move too fast.

Follow us on Instagram and subscribe to our emails to be the first to know when an item is back in stock. The best way to hear about new arrivals, promotions and back-in-stock items first is by signing up for our newsletter and following us on social media.

I FORGOT TO USE MY PROMO CODE. WHAT DO I DO?
Due to the high volume of inquiries we receive daily, we are not able to adjust your order should you forget to use your code. We hope that this will encourage you to take the time to check out using the proper information. This will save you money, and save us time!  
THE ITEM I PURCHASED IS ON SALE NOW. WHAT CAN I DO?
Prices are subject to change at any time. We are happy to offer a one-time price adjustment on your regular priced item(s) up to 7 days after your order is placed. This applies to regular priced items only and does not include discount code items or items that are part of any other promotion. Please email us at sopradissashop@hotmail.com within 7 days of your order date to request a price adjustment.

 

JEWELRY CARE

 

HOW SHOULD I CARE FOR MY JEWELS
 We hope you truly love your jewels, and we want nothing more than for them to become staples in your wardrobe! However, fashion jewelry isn't meant to be worn 24/7.

To keep your pieces sparkly and minimize signs of wear, avoid contact with liquids, perfumes, lotions and perspiration as they'll dull your pieces and cause them to wear quickly. Treat your jewels with love and care, and they'll keep sparkling for you!

 

PARTNERS AND COLLABORATIONS

 

I'M AN INFLUENCER. HOW CAN I WORK WITH YOU?

We love being introduced to new influencers and we're always working on exciting new partnerships. If you're interested in working with us or have an awesome idea, please contact us at sopradissashop@hotmail.com

We try our best to get back to everyone as soon as possible!

I'M A BRAND. HOW CAN I WORK WITH YOU?
We love the opportunity to work with like-minded and complimentary brands! If you are part of a brand that you think is a great fit with Sopradissa Shop, we'd love to hear your ideas on a potential partnership. We are completely flexible and able to accommodate partnerships of varying capacities. Please contact us at sopradissashop@hotmail.com

 

Have questions? Send us an email:
sopradissashop@hotmail.com